Region’s long-term care homes receive accreditation with commendation

Canada’s health care accreditation body, Accreditation Canada, recently completed an comprehensive, independent evaluation of Niagara Region’s eight long-term care homes, issuing a final successful standing of “Accredited with Commendation”.

Niagara Region’s long-term care homes successfully met 98.1 per cent of accreditation program requirements. The accreditation, which is valid until 2021, has 100 standards and 457 areas of focus.

“Seniors Services has gone beyond the requirements of the accreditation program and is commended for its commitment to quality improvement,” the survey team’s report states. “Organizations that become accredited with Accreditation Canada do so as a mark of pride and as a way to create a strong and sustainable culture of quality and safety.”

The survey team conducted their on-site assessment of Niagara’s eight long-term care homes from Nov. 19 – Nov. 23, 2017. The independent team undertook a number of activities to determine the extent to which Niagara Region was meeting the criteria of the accreditation program. These activities included observing resident care, interviewing staff, residents and their families, as well as conducting an in-depth review of documents and files to ensure that best practices and legislation are being followed.

Some other highlights from the survey team’s report include:

  • The “Road to Zero” lost-time claims program continues to help keep staff safe from work-place injuries
  • The implementation of Family Advisory Councils ensure that families of residents have a say in the operations of our homes
  • The introduction of centralized scheduling in 2016 resulted in a costs savings that allowed for more direct services for residents rather than administration
  • Staff’s application of the RNAO Best Practice Guidelines of Person and Family Centred Care
  • The launch of a new code of conduct for employees that was designed and lead by front-line staff
  • An increased focus on staff recognition, as well as better communication practices between management and front-line team members

The accreditation team also commended staff on the “nothing about them without them” culture that has taken hold in the Region’s long-term care homes. This new outlook ensures that all staff are committed to resident and family-centred care at all times.

“On behalf of Regional Council, I want to extend my heartfelt congratulations to the Seniors Services leadership team and their amazing frontline staff,” said Regional Chair Alan Caslin. “The services we provide to the residents of our long-term care homes, and their families, is a centrepiece of what we do at Niagara Region and a point of personal pride as Regional Chair. This accreditation by an independent third-party continues to illustrate the incredible work done in our long-term care homes.”

“As Chief Administrative Officer, it is with great pleasure that I offer my compliments on this outstanding accomplishment to the talented staff in Seniors Services,” said Niagara Region CAO Carmen D’Angelo. “Having been involved in accreditation processes in the past, I know how hard each and every member of the team worked to earn such a high honour. This accreditation with commendation speaks to the dedication, professionalism, talent and compassion that our long-term care staff bring to work every day. ”

Niagara Region operates eight long-term care homes that serve thousands of residents, and their families, each year. These homes include Deep Park Villa (Grimsby), Gilmore Lodge (Fort Erie), Linhaven (St. Catharines), Northland Pointe (Port Colborne), Rapelje Lodge (Welland), Meadows of Dorchester (Niagara Falls), Woodlands of Sunset (Pelham) and Upper Canada Lodge (Niagara-on-the-Lake).

Source – Niagara Region press release



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